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faq's

General FAQ's

Where is it and how do I get there?


The festival will be held in Margaret River, in the state's South West region, a scenic 3hr drive south of Perth city via State Route 2. For more info on getting here, see HERE




When is the festival?


WAGF 2021 runs 4pm Friday 8th October 2021 - 8pm Sunday 10th October 2021




When does the festival schedule come out?


It's out! Check it out HERE.




Where Can I Stay?


Margaret River has plenty of accommodation options both in town and throughout the wider region - check out our list of choice places to stay HERE.




Where Can I park?


3hr parking for the Main Exhibition at Margaret River HEART is available at the front and rear of the building, though if you intend to stay in town we recommend you take your feet to the streets and make the most of the many events all within close walking distance of each other in central Margaret River. Alternatively, each venue has its own parking facilities as usual, though if you intend to drink we ask that you make a plan beforehand. Information can be found on local taxi services below.




Does Margaret River have a taxi service?


Yes, you can call Margaret River Taxi Service on (08) 9757 3444 - see HERE for more info. We recommend booking ahead.




What disabled facilities are there at the festival?


All of the venues have wheelchair access, and most have disabled parking options along with disabled toilet facilities. Margaret River HEART has all three. For seated performances, please contact us with details and we'll make sure to reserve you an easily accessible seat. Any Q's, don't hesitate to ask.




Is it a family friendly event?


Yes - all ages welcome! We're all about inspiring the next generation of pickers and pluckers, and we've made the festival as accessible and welcoming as possible to facilitate this. There are plenty of free events, and paid events are free to kids 12 and under provided they have a parent with a festival pass as they will need to be supervised at all times. Many of the festival venues also have playgrounds and fun stuff to keep the kids happy, though some become strictly 18+ after a certain time, so if you intend to be out into the evening please contact the venue beforehand to be sure or check for an 18+ sign on the festival program. Youth (U18 years) also need to be accompanied by a parent/carer in our licensed venues. Please keep in mind that there may be some language or performances you may consider unsuitable for children due to some artists' freedom of expression. If you haven't already, check out the YOUTH PROGRAM.




Are there food options?


Yes! You can find plenty of incredible options at all the festival venues, or a short walk along the main street if you want even more choice. The only exception to this is RAC Margaret River Nature Park, which will be BYO snacks for a family-friendly afternoon event, and Margaret River District Club. Margaret River HEART will have some awesome food trucks Saturday 9th October 9am-5pm, otherwise we'd recommend enjoying the menu at The River right across the road if you're sticking close to the hub for events.




Is it BYO?


No, apart from RAC Margaret River Nature Park on Saturday afternoon, which is BYO food and drinks and will be a family-friendly event, so we ask that you drink responsibly. The following venues offer alcohol service: - Margaret River HEART - The River - Settlers Tavern (with the exception of the youth event Sunday Morning) - Colonial Brewing Co (18+ only) - Morries - Burger Baby - Brewhouse - Margaret River Distilling Co - Margaret River District Club (18+ only) As mentioned previously, U18's must be accompanied by an adult at all times at venues where alcohol service is being offered. The following venues are strictly alcohol free venues: - The Zone Room - CWA Hall - South Regional TAFE




Can I bring my dog?


No, sorry.




Can I volunteer at the festival?


Yes! Submit an application to volunteer HERE. Note that volunteer positions for 2021 have been filled, though we'll add your name to the list for the next festival!




Can I use EFTPOS?


Yes, all of the festival venues take card.




Where can I find an atm?


If you need or prefer cash, many of the venues have an ATM on site, and there are a number of ATMs on the main street of Margaret River (Bussell Hwy), marked out on the festival map in your program.





Ticketing FAQ's

Do you offer refunds?


Sorry we don’t. In special circumstances we may be able to help, however if you have changed your mind or are unable to attend the event you can list your ticket for sale on Tixel, our official ticket resale platform - it's a piece of cake! Problems with Covid? See answers in T's&C's or get in touch.




Where can I buy a Festival Pass?


Via Humanitix HERE




What's the difference between a Weekend Pass, Day Pass or Individual Event Ticket?


Weekend Passes get you into any event over the 3 days free of charge, whilst Day Passes do the same but are valid only for the day written on the pass. If you prefer to just check out a few things at the fest you can just buy tickets for those events HERE.




How much do Passes cost?


Day Passes cost $100+bf, or you can get a Weekend Pass for $150-$180+bf - see full information HERE.




Do i need to buy passes for my children?


Children (12 years and under) get free admission to all festival events (provided you have a valid festival pass) but need to be under adult supervision at all times. Some venues are strictly 18+ after a certain time; if you intend to be out in the evening please contact the venue beforehand to be sure - you will see some events marked as 18+ on the event program. If you intend to bring your child for a workshop, please make note of this during the registration process. Workshops are free for U13's to attend, provided a parent guardian holds a festival pass or single ticket to the workshop and registers for the event ( info here). Passes for 13-17's are standard price. If you haven't already, check out the YOUTH PROGRAM for tons of stuff just for the kids.




Where can I pick up my Pass from?


You can find the friendly festival team waiting for you with your lanyard, wristband and relevant add-on's at the Festival Info Centre, located in the foyer of Margaret River HEART, 47 Wallcliffe Rd, Margaret River. Passes will be available for collection at the exhibition opening on Friday night from 4-10pm, and from 9.30am-5pm Saturday & Sunday.




Can I just buy a ticket for one event?


YES! Tickets to individual events are on sale now - click here to browse the list of events.




Can I buy tickets at the event?


If there are Passes or single event Tickets remaining you can purchase these over the weekend at the Festival Box Office, located in the foyer of Margaret River HEART, 47 Wallcliffe Rd, Margaret River and open 4-10pm Friday 8th Oct, 9.30am-5pm Sat 9th & Sun 10th October 2021. The only exceptions to this are: FRI 8th OCT - Katy Steele @ The River - Howlin' At The Moon @ Colonial Brewing Co SAT 9th OCT - The Main Event @ The River - VDELLI @ Settlers Tavern - The Jazz Club @ MR District Club - Hoedown At The Mill @ RAC MR Nature Park Where tickets will be available for purchase both at the event and via the Box Office.




Can I buy a day pass?


Yes! See HERE.




What does a festival pass get me?


You'll have access to all festival events over the weekend as long as you have your wristband and photo ID. It also gets you first access to registering for the events you wish to attend so you don't miss out! Make sure to read the important information regarding passes, along with Terms & Conditions.




Will I receive a physical ticket?


No. Your ticket will be sent to you via email once the booking process has been completed. To save paper we encourage that you save this to your phone/tablet to show event staff when you arrive to collect your pass. If you forget, no worries - your name will be on the list and our ticketing staff will just need to see your valid photo ID.




i've lost my ticket!


If you can't find your confirmation email with enclosed ticket, email us at hello@stringsattachedfestival.com.au and we'll resend it to you. Make sure you put in your correct email as we'll also use this to send you a link to the registration portal when it opens.




I've Lost my lanyard!


Never fear - all pass holders also receive a wristband to wear. You'll be able to get into all events with your wristband, however you won't be able to get in without your wristband, so be sure to keep it on for the weekend!




Can I bring my booking confirmation on my smartphone or tablet?


Yes, just make sure your device is readable (eg. cracked screens, charged).




Do you offer concession price passes?


Sorry we don’t. We keep our ticket prices as affordable as possible along with offering plenty of free events as part of the festival program. Sign up to our mailing list for first access to Early Release tickets, which are cheaper.




Is it safe to buy a secondhand ticket?


Yes, but only from Tixel - see the full list of events HERE for available secondhand tickets.




Can I transfer my ticket?


For any resale of tickets we strongly recommend you use Tixel to protect yourself against scammers. Check out the easy process HERE - you can even keep your ticket listing private so no one else can buy it if you already have a seller or just want to give it away to a friend.





Event Registration

How can I register for the events I'd like to attend?


See information regarding Event Registration HERE. Registration is important for some of the smaller capacity workshops and will be available first to First Release Pass Holders.




What happens if I don't register for any events?


You can still attend any events you like, provided you have a valid Weekend or Day Pass and that the event isn't already at full capacity. This is more of a risk for some of the workshops on offer, which have smaller capacities of 40-50 people to preserve a functional learning/viewing environment, so if you have your eye on any workshops in particular, we would recommend registering for these. Registering for events helps us track numbbers too, so it's helpful for all events, though at the end of the day if you've got a pass and there's space, you're on!




How do I see the events I've registered for?


If you purchased your Weekend Pass before August 20 and used the "Tick Box" registration method, your selections can be found on your updated ticket in the email sent to you after you made your selections and clicked Save. For any registrations made after August 23, you will have a separate confirmation email and ticket for each to refer to. If you're really stuck or can't find your ticket, email us and we'll send you the info right away!




Why are there two different methods of Event Registration?


We're working on improving the user experience for 2022, however for now due to the limitations of ticketing platforms and the complex ticketing structure of this event, we offered two different ways to register for events in 2021. 1. The simple "Tick Box" method available for Passes bought before August 20, 2021 2. The "Order ID" method available after this date, detailed HERE. Unfortunately, once general tickets to individual events went on sale August 23, the "Tick Box" method became obsolete due to limitations on data transfer between events on the ticketing platform. If you have any feedback regarding your Event Registration experience we'd love to hear so that we can make ticketing for future events as easy and quick as possible for you!




Why can't I register for any events?


Check that your Order ID is correct (it's best to copy/paste it as opposed to typing it out to avoid typos) and allow up to 24hrs after purchasing your Weekend or Day Pass before jumping on a registering for events. Still having trouble? Shoot us an email and we'll help you out right away.




Why should I register for events?


Some of the workshops on offer have quite small capacities of 40-50 people to preserve a functional learning/viewing environment, so if you have your eye on any workshops in particular, we recommend registering for these to avoid missing out. Registering for events helps us track numbers too, so it's helpful for managing capacities and staffing. Please only register for events which you actually intend to go to, as registering for everything not only means other attendees could miss out, but our performers and presenters don't want to have an empty room when they could have had a full house! If you don't register for an event you can still attend on the day if you change your mind, provided you have a valid Weekend or Day Pass and the event isn't already at full capacity.





COVID-19

What happens if there is a lockdown on the Festival weekend?


Not to worry - your health and safety is our number one priority. In the case of a lockdown in either the Perth metro area or the South West region, the festival will be cancelled for 2021 in line with recommendations and information provided by the State Health Department. All ticket holders will receive a full refund (minus the 3.5% booking fee, profits of which go to charity). Refunds can be expected to arrive within 10 business days.




What measures are being taken to ensure a Covid-Safe event?


A Covid-Safe Checklist has been completed by the Festival Team to inform the event organisation process. Each of the 13 venues will be equipped with a mandatory contact register (QR codes available for those with the CovidSafe App) and hand sanitiser, and non-seated venue capacities have been limited to 75% to help us further reduce risks. Event staff who are trained in Covid Safety will be in attendance, and communication with attendees will be important both in the lead up to and at the event. If you feel sick, please stay home. If you are unable to attend the festival due to Covid-19, please contact us to arrange a refund.




Why have some acts cancelled?


Unfortunately, due to travel restrictions, four acts on the 2021 line up are no longer able to attend the festival. They have been replaced, however, by the amazing: Katy Steele Rick Steele's Hot Biscuit Band Coterie Mufassa Thanks for your understanding and enjoy the festival!




Why do I have to check in at each venue?


The 2021 festival is being held across multiple venues in Margaret River. One of the advantages of spreading the event out like this is it reduces the number of large gatherings in one place, thus reducing the likelihood of a major outbreak and increasing WA Health's ability to isolate those who have come into contact with an infectious person, whilst limiting the impact on everyone attending the Festival as a whole. We're in this together - thanks for your help!




I live outside WA and have bought a ticket - what are my options?


If you're able to travel to WA, you're welcome to attend the festival. If you are unable to attend due to travel restrictions, contacts us for a full refund.





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